The Digital Difference:
How technology can enhance volunteer management

The contribution volunteers make to charities and not for profits cannot be overstated, so ensuring their experience is positive is vital.

First you need to find people with the right skills and mindset, and who share the organisation’s values, and match them with a suitable role. Then you need to ensure they are well-supported throughout the volunteer journey.

Offering a rewarding and engaging volunteer experience requires an understanding of your volunteers’ motivations and expectations. Those who are bored, frustrated and feeling under-valued may drift away, leaving them unfulfilled, meanwhile precious time invested in recruitment, onboarding and training may feel wasted.

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Good volunteer management drives satisfaction and retention - something that the National Council for Voluntary Organisations urges charities to focus on in the current climate. It cites government figures which found that the proportion of people volunteering at least once in a month dropped from 23% in 2019/20 to 16% in 2021/22. Additionally, data from the NCVO found that there has been a slight decline in the number of volunteers saying they will continue, and a drop in overall satisfaction levels.

This guide will take you through some of the practical steps you can take to manage volunteers efficiently and effectively. With insights from across the charities sector, we’ll explain how organisations can create a ‘digital difference’ by using technology to reduce arduous admin for both staff and volunteers, and deliver positive experience and outcomes.